Yes, we carefully archive and store all customized formulas, so reordering is always possible.

However, the standard delivery terms on our website do not apply. Since each customized colour is meticulously created and recreated by hand, the process requires time and precision. Depending on the size of the project, production can take between 2 to 4 weeks.

Please archive the date, name and colour code of your customized order for future reference.

Many of our products, especially the coloured products, are hand made for you when you order them. This is why you might see that a products is not ‘In stock’, but only ‘available on back-order’.

Making products by hand when they are ordered takes a bit of time. On average we ship our orders between 5 to 10 working days.

Tools and brushes can be cleaned with clean water immediately after use.

For best results, allow splashes from paints and plasters to dry before cleaning. Note that natural lime materials can leave dark stains on untreated wood, so it’s best to protect these surfaces during application. Avoid rinsing large amounts of lime-based materials down the drain, as they may harden and cause blockages.

Any remaining product can be stored in an airtight container for long periods without deterioration, but be sure to remix thoroughly before use as the minerals may settle over time. Keep stored materials protected from frost.

You can store your leftovers for longer periods for later use. Store free of frost and air tight. In fact, if your lime putty or paint was coloured, it might be wise to keep some around in case of repairs, as colours may vary slightly per batch.

Lime putty, and lime wash can be stored indefinitely and their quality will improve over time.
Lime mortars and kalei can be stored for a year

Once dry, your Lime Putty converts back to lime stone. Dried lime, lime paint and lime mortar is non-toxic and non-polluting. You can discard dried out lime with the normal waste or with your building waste.

Never flush wet lime, lime paint or lime mortar down the drain. The wet lime particles will dry and clog up the piping. When cleaning tools, etc. always collect the waste water and let it dry out or discard in an appropriate fashion.

The cost of a customized colour depends on the pigments used, the complexity of the formulation, and the order size. Please visit our Customized Products page for more information. If you have any questions, feel free to contact us.

Aged lime putty is a suspension that naturally settles over time. As it sits, the mineral components sink to the bottom, while a seemingly clear layer of water rises to the surface. This water is rich in nano-calcite crystals and plays a crucial role in maintaining the mechanical strength of your paints and mortars.

Do not discard or replace it with tap water, as this could weaken the final product.